What is my order status?
You will receive continuous status updates on your order by mail. For this, please check the inbox of the mail address you specified when placing your order.
You can also check your order status here:
How do I get a copy of my invoice?
How do I get my tracking number?
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.
How do I cancel my order ?
To cancel your order, you must contact us via Live Chat or us our contact form.
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. If your order cannot be cancelled, you will get an email notification when the order is shipped.
How do I request a return ?
You can request a return within the timeframe which you can find in your order confirmation.
To initiate a return, please visit our Return Portal.
How do I request a refund?
If you have requested a return, your money will be refunded after the goods have been checked in our warehouse.
For all other questions regarding refunds, please contact us through the Contact Center.
When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive your return.
Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.
How do I get technical support for my product?
For assistance with the use or technical information of your product, please contact Technical Support using the link below.
Do I have to pay sales tax?
For customers from EU countries, the respective national value added tax applies to shipping products. This VAT may not be displayed as a separate price during the checkout process, but will be included in the product price (price incl. VAT).
What payment methods can I use?
You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.
Is it possible to order without a credit card?
Yes, it is. Additional to credit cards we accept for example PayPal. You can see an overview of the payment methods in the checkout or in the footer of this page.
Why is my discount code not working?
Make sure you have typed the code correctly. Please note the terms and conditions of the voucher.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
We ship our products with DHL and UPS.
Depending on the selected service, the duration is 1-7 business days
We offer free standard shipping. For express prices please see our checkout.
We strive to have all orders shipped to you within 3 business days (Standard). For exact delivery dates please refer to the tracking details sent to you with the shipping confirmation.